Customer Service International/German&English

Our Partner designs and manufactures adaptable workspaces including raised floors, moveable walls, office furniture and seating. Their members live across the globe, conducting business in over 30 languages.

Place of work: Budapest, 3. district.

Job purpose:

We partner with customers, sales and internal processes through timely and error free order management, competent and proactive supporting of dealers and end customers to meet the clients’ need while searching and using efficiency optimizations and assuring invoicing of our services.

Key Roles and Responsibilities :

• Processing of orders received by dealers and direct customers in a fast and accurate way.
  • This involves extensive customer contact to establish correct items are being ordered and delivered within the required time.
  • If the order is not clear, initiate order clearing incl. process training and propose/implement with customer new standards to avoid unclear orders in the future.
  • Support together with internal and external logistic team the delivery organization including preparation of customs documents for customers in 3^rd party countries outside of European Union
• Acknowledging the orders within the set time frame and promptly making amendments to existing orders when required.
• Direct contact with operations teams and 3^rd party partner/supplier in Europe by phone and email to ensure orders are produced and delivered in accordance with the published lead times.
• Keeping control of the order from the point of receiving the order to the point of invoicing and cash collection. Tracking and advising customers of the status of their orders at all times.
• Informing customer, sales and project teams if an on-time delivery is at risk and advising on alternatives.
• Fully understand the process of price agreements and apply to the orders appropriately.
• Advise and support our customers with upcoming questions including clearing of these topics with internal and external resources – this can be on product with technical questions and as well process questions. Acting as a connection point for customers with internal specialists like engineers or quality experts.
• Ad hoc requirements based on continuous developments.

Job Requirements and Qualifications

• Strong customer orientation / Understands customer needs.
• Collaboration with others to achieve results.
• Accuracy in workstyle.
• Process oriented with mindset of continuous improvement and learning.
• Excellent presentation, communication and planning skills required.
• High degree of professionalism and integrity.
• Ideal IT Skills: MS Office 365, MS Dynamics 365 and for limited period AS400.
• English and German fluently is needed
• >2 years Customer Service experience is beneficial.

We offer:

• Cafeteria.
• Bonus based upon Europe EBIT – it is a team contribution to the success of the company.
• Healthcare.
• Annual doctor screening.
• Beautiful working environment.
• Team of approx. 60 members in the SSC.