Összes álláslehetőség

Customer Service Representative

KIEMELT ÁLLÁS
Faragó-Major Krisztina
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Megjegyzendő

Our Partner designs and manufactures adaptable workspaces including raised floors, moveable walls, office furniture and seating. Their members live across the globe, conducting business in over 30 languages.

Place of work: Budapest, 3. district.

Job purpose:

Organizes & Supports the good execution of orders from order entry to the final installation – cross-disciplinary function with Sales, B&D, Plants, Logistic, Project Managers (PM) & Aftersales/Quality.

Tasks:

  • Primary bridge in co-ordinating Customer’s orders between business units and Shared Service Centers in Budapest and Lisbon pertaining to order fulfillment and create high customer satisfactions in services
  • Manage escalation on challenges in services from Customers and Dealers and work with the various supply chains of factories and 3rd party suppliers to provide updates and feedbacks to the Customers and Dealers on status of the orders including field quality services
  • Support Dealers on order placement through the EDI channel and on state of encountering challenges with EDI process that is affecting order placement, liaison with IT Organization to seek resolutions
  • Facilitate meetings and conference calls with various stakeholders on order queries to ensure seamless fulfillment and delivery of orders out of the factories for successful execution and completion of projects
  • Assist with import and customs process/regulations and liaison with customs officer, as appropriate
  • Coordinate delivery and shipping from the factory to warehouse and/or project sites
  • Support with Euro1 calculation to enable Customers/Dealers receive the orders with duty concession
  • Managing and executing the entire value stream, including quoting on potential logistics overhead and delay management invoicing and shipping documents
  • Clarify Customer or Dealer’s PO
  • Proactively communicates and inform the clients about any changes, delays or other relevant information specific to the order or the client
  • Requests Special or 3rd parties Product codification to the B&D and/or Data Department when applicable
  • Verifies Order Confirmation once registered, eventually handles modifications
  • Handles Telephonic communication with internal and external customers
  • Acknowledges Delay Management daily, communicates new Leadtime to Customers/ Dealer and reschedules the order in the system
  • Challenges Plants / supply chain departments to improve Customer’s order Leadtimes
  • Re-invoices Customers / Dealers according to Sales Terms and Specific Trade Agreements
  • Organizes Shipment directly to Customer’s site or to the Installer Hub with Logistic Team
  • Arranges the order installation when applicable: directly with Installer or with Project Manager
  • Provides Installer and PM with accurate order and Customer informations to proceed smoothly to Installation
  • Makes sure that order is properly installed thanks to the Installation Report
  • Manages her/his backlog / orderbook.

 

Sales Support:

  • Assures Customer/Dealer PO are compliants with Sales Terms and Specific Trade agreements
  • Supports Customer / Dealers / Sales in their request and in their Project implementation
  • Requests Price to Special department when needed
  • Organizes the exhibition of mock-ups
  • Supports tender documents in coordination with B&D and Sales teams
  • Establishes the request for advance invoice / proforma invoices

 

Routine Tasks:

  • Participates on the daily Team meeting
  • Reports activities to his/her Management
  • Is flexible on all accounts and areas
  • Is proactive is continuous Improvement.

 

Requirements:

  • Customer Service Supply Chain experience, ideally in industry
  • Minimum of 2 years
  • Demonstrate problem solving skills and high degree of professionalism and integrity
  • Excellent communication skills with internal & externals customers
  • Travel: Sales & Company Events : Trade shows / Kick-offs, Dealer and customer site occasionally.

 

Competencies:

  • Strong in leading by example
  • Enjoys working in an international environment
  • Cooperative and motivating work style
  • Microsoft Office 365, pCon
  • Engagement
  • Communication skills
  • ERP system
  • Integrity & ethics
  • Problem solving.

 

 

We offer:

  • Cafeteria
  • Bonus based upon Europe EBIT – it is a team contribution to the success of the company.
  • Healthcare.
  • Annual doctor screening.
  • Beautiful working environment.
  • Home office: 2 days.
  • Team of approx. 60 members in the SSC.