Customer Service Supervisor
KIEMELT ÁLLÁSOur Partner designs and manufactures adaptable workspaces including raised floors, moveable walls, office furniture and seating. Their members live across the globe, conducting business in over 30 languages.
Place of work: Budapest, 3. district.
Manages the team and Organizes the good execution of orders from order entry to the final installation – cross-disciplinary function with Sales, B&D, Plants, Logistic, Project Managers (PM) & Aftersales/Quality.
Key Roles and Responsibilities :
| Supervision
– As the Supervisor, you will provide leadership and mentoring to the team of Order Services, to support the business units on the total end to end order fulfilment tasks and responsibilities, and working closely with factories and suppliers to provide seamless services to the business units – Cultivate and positively lead and influence the team to collaborate and partner together with the entire organisation to achieve individual, team and business goals – Inculcate the right knowledge, technical expertise and customer service experiences and mindsets, in the team on the foundation of skillsets, competency and best business practices abiding by the Standard Operating Procedures in conducting their works – Cross training within the team to transfer knowledge and create business continuity plans from order services, logistic and e-commerce support for back up during peak period and official leave of absence of peers. – Management can assign members to work on projects and strategic tasks from time to time – Manages & Leads Customer Service’s Team – Leads the daily Operationnal activities review (daily team meeting) – Ensures that the workload is fairly allocated – Assures that processes are respected, harmonized, and the quality of work meets expectations – Makes sure that the companies’ policies are applied – Monitors & Analyses the KPI and implements appropriate action plans
Customer Service & Support : – Is responsible for the Order book, in / out bound flows & invoicing – Harmonizes of work methods – Supports Sales Organization in the Implementation of new contract / Project: Technology, processes, and cost – Verifies Order Confirmation once registered, eventually handles modifications – Handles Telephonic communication with internal and external customers – Acknowledges Delay Management daily, communicates new Leadtime to Customers/ Dealer and reschedules the order in the system – Challenges Plants / supply chain departments to improve Customer’s order Leadtimes – Re-invoices Customers / Dealers according to Sales Terms and Specific Trade Agreements – Ensures that Sales Terms, Frame-contract are well applied by Customer Service Team – Guarantee the Service Level thanks to the KPI – Takes Appropriate Action Plan to offer Customer Experience and success – Organizes Shipment with Logistic Team and provide relevant documentation – Manages invoicing process
Sales Support: – Assures Customer/Dealer PO are compliants with Sales Terms and Specific Trade agreements – Supports Customer / Dealers / Sales in their request and in their Project implementation – Organizes the exhibition of mock-ups
Routine Tasks: – Participates on the daily Team meeting – Reports activities to his/her Management – Is flexible on all accounts and areas – Is proactive is continuous Improvement.
We offer:
|
